Privacy Policy
At Zen Zone Cleaning Services, your privacy is our top priority. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with applicable laws and industry standards. By accessing or using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect information that you voluntarily provide when you register on our website, make a booking, or contact us. This information may include: Your name, email address, phone number, service preferences and other relevant details.
In addition, we automatically collect information through cookies and similar tracking technologies (such as your IP address, browser type, and pages visited) to help us improve our website and services.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: To process your bookings, manage your account, and deliver the cleaning services you request.
- Payment Processing: To securely process payments through our third-party processor, Stripe.
- Customer Support: To respond to your inquiries, provide support, and resolve any issues.
- Marketing & Communications: With your consent, to send you promotional offers, updates, and other relevant information.
- Website Improvement: To analyze trends and enhance our website’s functionality and user experience.
3. Use and Sharing of Your Personal Information
Your personal information is used only for the purposes outlined above. We do not sell your information. However, we may share your data with trusted third parties that help us deliver our services, such as:
- Stripe: To securely process your payments. Your payment details are transmitted directly to Stripe and are not stored on our servers. Please review Stripe’s Privacy Policy for further details.
- BookingKoala: Our booking platform that manages your service appointments and account information. For more details, please refer to BookingKoala’s Privacy Policy.
Phone Numbers and Consent: We collect your phone number solely for confirming bookings, providing support, and sending service-related notifications. We will not use your phone number for marketing purposes unless you expressly consent.
4. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
5. Collection Practices
We collect your personal information by lawful and fair means, ensuring that you are informed and that consent is obtained where required.
6. Accuracy of Your Information
We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up-to-date. Please update your details if any changes occur.
7. Security Measures
We implement appropriate security measures—including encryption and secure servers—to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
9. Your Rights
You have the right to access, correct, or delete your personal information, as well as to withdraw your consent to its use (subject to legal or contractual limitations). To exercise these rights, please contact us using the information provided below.
10. International Data Transfers
If we transfer your personal information outside of your jurisdiction, we will take appropriate measures to ensure that it remains protected in accordance with applicable laws.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Significant changes will be communicated via email or by a notice on our website.
12. Contact Us
Zen Zone Cleaning Services Inc.
Email:
admin@zenzonecleaning.com
Phone:
705-242-1166